Frequently Asked Questions (FAQ)
Find answers to your questions about shopping, referrals, exchanges, and more.
Refund
Refunds are processed within 5–7 business days after the returned product is received and inspected.
Refunds are issued to the original payment method or as store credit, depending on your choice.
If you haven’t received your refund within the expected time, please contact our support team.
Shipping charges are usually non-refundable unless the return is due to a defective or incorrect product.
Referral Program
Our referral program allows you to invite friends and earn rewards when they make their first purchase using your referral link or code.
You can share your referral code via WhatsApp, email, or social media directly from your account dashboard.
Rewards are credited once your referred friend completes a successful order without cancellation or return.
No, you can refer as many friends as you like and continue earning rewards for each successful referral.
Shipping & Returns
Orders are usually delivered within 3–7 business days depending on your location.
Yes, free shipping may be available on selected orders or promotional offers.
We offer easy returns within 7 days of delivery for eligible products.
You can track your order using the tracking link sent to your email or SMS after dispatch.
Payment
We accept UPI, debit/credit cards, net banking, and secure online payment options.
No, COD is not available..
Absolutely. All transactions are processed through secure and encrypted payment gateways.
If your payment fails but the amount is deducted, it will be automatically refunded within 5–7 business days.
Product Exchange Policy
Yes, we offer easy size exchanges for eligible products within the specified time period.
Exchange requests must be raised within 7 days of product delivery.
No, certain items like sale products, innerwear, or customized items may not be eligible.
The exchange process usually takes 5–7 business days after the product is picked up.
Account & Login Issues
Click on “Forgot Password” on the login page and follow the instructions to reset it.
This may be due to incorrect credentials or temporary issues. Try resetting your password or clearing browser cache.
Yes, you can update your personal details from the “My Account” section.
No, you can also place orders as a guest, but creating an account helps track orders easily.
